Terms and Conditions

Terms and Conditions

Refund Policy

You have the right to cancel your course within 14 days of signing up as long as your course has not started. Once you have commenced your course no refunds are available. To cancel please contact info@liscombehealthclub.co.uk

(For further information, please see our ‘frequently asked questions’ handout you will receive when joining)


Terms and Conditions

General Information

Lessons start from 4 months

All lessons must be paid for in advance

No jewellery should be worn for health and safety reasons. Ear studs are permitted but these should be covered with small plasters

The use of mobile telephones or cameras on poolside is strictly prohibited

Our changing rooms are split into male & female facilities. The changing room used by the parent/guardian is dictated by the gender of the parent i.e. a Father would use the male changing rooms with his son/daughter and a Mother would use the female changing rooms with her son/daughter up to the age of 16. There are 2 private changing facilities within each changing room that can be used at the parent/child’s discretion.

Parents must remain on site for the duration of their child’s swimming lesson

No 2-piece costumes, 1-piece costumes to be worn in all lessons

All our teaching staff are ASA qualified, hold first aid qualifications and appropriate insurance

Parents must leave poolside during the lesson, and have the option of sitting in our outside seating area, car park, or TheVenue upstairs by reception (food and/or a beverage must be purchased due to this being a separate business) unless prior arrangement has been made in writing in advance due to illness/ medical conditions


Booking Terms and Conditions

Children progress at different speeds. You will be informed when your child is ready to move to the next level, and you can also see your child’s progress within the Home Portal website, which shows what areas of their current level still need to be completed to progress

We operate a no refund policy on group lessons once they have been booked. However, if your child has an unforeseen medical problem and is unable to attend a significant number of lessons then please contact us

Our 1-1 lessons operate the same no refund policy as group sessions. Once you have secured a weekly slot, this is on-going and should you be unable to attend the lesson it will be lost, and no credit will be given. This is due to our minimal availability for sessions and current waiting list, along with fixed pool time availability for the Swim Academy.

Sessions will not be credited for holidays, short term illness etc

Bookings can be transferred to different days/times where spaces are available

Liscombe Swim Academy has the right to cancel lessons where facilities become unavailable (e.g. pool failure/closure) and credits will be provided for these lessons

Please note that while we make every effort to ensure continuity of instructors, we cannot guarantee that you will have the same instructor throughout

If your child has been placed on a waiting list, you will be contacted when a place becomes available

Making payment for lessons indicates acceptance of these terms and conditions.

For our direct debit membership, our lessons are continuous with a 2-week break at Christmas. There is no other planned lesson breaks, bank holiday classes will go ahead as normal

Non-payment/cancellation of direct debits will result in your child being removed from the lessons. Once removed, this slot will be filled, so please ensure payments are kept up to date.